Contact information
CONTACT US
We're here to help. Whether you have a question about your order, need product advice, or want assistance after your purchase — the Pristlyne team is ready to assist you.
GET IN TOUCH
Email: support@pristlyne.com
For the fastest response, please email us with your order number (if applicable) and a detailed description of your question or concern.
RESPONSE TIME
Our customer support team typically responds within 24 hours, 7 days a week. During peak periods or holidays, responses may take slightly longer, but we always aim to get back to you as quickly as possible.
BUSINESS ADDRESS
Pristlyne
26709 Carnaby Way
Kent, Washington 98032
United States
CUSTOMER SUPPORT HOURS
Our support team monitors emails Monday through Sunday. While we accept messages 24/7, replies are sent during our active support hours.
WHAT WE CAN HELP WITH
- Order status and tracking
- Shipping questions
- Returns and refunds
- Product information and recommendations
- Warranty claims
- Setup and usage assistance
- General inquiries
BEFORE YOU CONTACT US
Many common questions are already answered in our FAQ section and our Shipping, Returns, and Warranty policies. You may find your answer there instantly.
For all other questions, don't hesitate to email us at support@pristlyne.com — we're always happy to help.